Suggestions & Complaints

Proposals

BTA becomes increasingly aware of upgrading customer service quality and the services rendered. Your opinion will contribute to improvement of our company; therefore, we are grateful for Your responsiveness. In case You wish to leave a proposal for improvement of our services, we encourage You to use the template below.


Complaints

If You are our Client, and there are any disagreements within cooperation with BTA and You would like to express a complaint related to insurance services rendered by us, we encourage You to use any of the communication means below:

  • send the information via bta@bta.lv

  • send a letter by mail: Sporta iela 11, Rīga, LV-1013

  • submit a complaint in writing in person in any company unit of BTA

  • call BTA Customer Support Service via 26 12 12 12

We shall consider Your complaint as soon as possible and provide a response within 20 days. In case a longer period is required to prepare a response, You will be notified.


Complete Complaint submission and consideration procedure is available here


Complete Complaint submission and consideration procedure on the activities of an insurance agent or an ancillary service intermediary is available here


Whistleblowing

If you have the information on our wrongdoings with potential threat to the public, please inform us writing an email to the address: whistleblowing@bta.lv

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Give us your feedback

Your opinion is important to us. Please let us know if you are satisfied with the service offered or would like to give us feedback on how we can improve our service.

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