BTA becomes increasingly aware of upgrading customer service quality and the services rendered. Your opinion will contribute to improvement of our company; therefore, we are grateful for Your responsiveness. In case You wish to leave a proposal for improvement of our services, we encourage You to use the template below.
Should You encounter any disagreement within cooperation with BTA and should You like to express a complaint related to insurance services rendered by us, we encourage You to use any of the communication means below:
We shall consider Your complaint as soon as possible and provide a response within 15 business days. In case a longer period is required to prepare a response, You will be notified of another response provision deadline, however, not it shall not exceed 30 days.
Complete Complaint submission and consideration procedure is available here.
Complete Complaint submission and consideration procedure on the activities of an insurance agent or an ancillary service intermediary is available here.