Suggestions and complaints

Proposals
BTA becomes increasingly aware of upgrading customer service quality and the services rendered. Your opinion will contribute to improvement of our company; therefore, we are grateful for Your responsiveness. In case You wish to leave a proposal for improvement of our services, we encourage You to use the template below.

Complaints
Should You encounter any disagreement within cooperation with BTA and should You like to express a complaint related to insurance services rendered by us, we encourage You to use any of the communication means below:

• You may fill in the complaint template below (select “complaints” category)
• send the information via bta@bta.lv
• send a letter by mail: Sporta iela 11, Rīga, LV-1013
• submit a complaint in writing in person in any company unit of BTA
• call BTA Customer Support Service via 26 12 12 12

We shall consider Your complaint as soon as possible and provide a response within 15 business days. In case a longer period is required to prepare a response, You will be notified of another response provision deadline, however, not it shall not exceed 30 days.

Complete Complaint submission and consideration procedure is available here.

Complete Complaint submission and consideration procedure on the activities of an insurance agent or an ancillary service intermediary is available here.

Whistleblowing
If you have the information on our wrongdoings with potential threat to the public, please inform us writing an email to the address: whistleblowing@bta.lv