Suggestions and complaints

Proposals
BTA becomes increasingly aware of upgrading customer service quality and the services rendered. Your opinion will contribute to improvement of our company; therefore, we are grateful for Your responsiveness. In case You wish to leave a proposal for improvement of our services, we encourage You to use the template below.

Complaints
Should You encounter any disagreement within cooperation with BTA and should You like to express a complaint related to insurance services rendered by us, we encourage You to use any of the communication means below:

• You may fill in the complaint template below (select “complaints” category)
• send the information via bta@bta.lv
• send a letter by mail: Sporta iela 11, Rīga, LV-1013
• submit a complaint in writing in person in any company unit of BTA
• call BTA Customer Support Service via 26 12 12 12

We shall consider Your complaint as soon as possible and provide a response within 15 business days. In case a longer period is required to prepare a response, You will be notified of another response provision deadline, however, not it shall not exceed 30 days.

Complete Complaint submission and consideration procedure is available here.