

Call BTA Customer Support Service hotline +371 26 12 12 12
Follow the instructions given by BTA employee
We will help you to complete the formalities concerning medical institutions and guide you on how to proceed in a particular situation
Complete your claim application and submit it here
In case of an accident abroad, take the following measures.
Call the BTA’s 24/7 Travel Support Service:
We will provide operative assistance and consultation on what to do in the specific situation.
In case of a sudden disease or accident in one of the following countries, you can call our partners in the specific country:
In case of accident, you can apply for insurance indemnity by choosing one of the following possible ways.
1. Follow the link mentioned above and log in to My BTA.
Make your application quick and simple in Customer Portal, indicate all the information on the insurable event and add all the necessary documents.
2. By calling the BTA’s Customer Support Service (telephone number: 26 12 12 12).
In case the telephone line of the BTA’s Customer Support Service is busy or you do not want to wait for the connection with the BTA’s Customer Support Service, you may submit the form “Apply for a Call” on the website of BTA and a representative of BTA will call you as soon as possible.
3. When transmitting information about a case of insurance to the e-mail bta@bta.lv.
Please provide brief information about the case of insurance and your contact information. You can attach a completed insurance claim application form to your e-mail, so we can clarify all arising issues during a telephone conversation.
4. By visiting the closest BTA’s Customer Support Service.
5. By contacting with your insurance agent, broker.
In case you prefer to submit an electronic insurance claim form to us by attaching it to the claim application form or e-mail, make sure you save it to your computer by all means prior to filling in.
Travel Insurance indemnity application in case of deterioration of person’s state of health or death
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We at BTA, indemnify traffic damage caused by the party who has taken out motor insurance and the cost of medical treatment for third parties (owners of other vehicles, cyclists, pedestrians) and damage to property of third parties.
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Enter here the sum insured value, which is the amount necessary to purchase a similar vehicle, taking in account the depreciation of the vehicle.
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