If an accident has occurred, take the following steps:

1. Contact the relevant emergency services or authority immediately so that rescue operations can be carried out and the circumstances and cause of the accident can be recorded:

• if anyone has been injured — call the Emergency Medical Service on 113;
• if there has been a fire — call the State Fire and Rescue Service on 112;
• if there is a gas leak — call the Gas Emergency Service on 114;
• if there is a possibility that the incident was caused by the actions of another person — report it immediately to the State Police on 110;
• if an animal has been injured or is ill — contact a vet immediately;
• if there is a leak of liquid or vapour — report it to the building manager, if there is one.

2. Try to prevent further damage — as far as possible, without putting yourself at risk, do everything you can to save property and animals and minimise the extent of the damage.

3. Keep the scene of the incident undisturbed — once rescue work has been carried out, keep the scene of the incident and the remains of the damaged insured property as undisturbed as possible, and take photographs of the damage.

4. Report the claim — report the claim to My BTA as soon as possible, including by completing and attaching the claim form available in the ‘Frequently Asked Questions’ section.

To claim compensation for livestock, you must complete the claim form:
Livestock Insurance Claim Form

In addition to the claim form, the following documents are required:

In the event of compulsory slaughter of livestock:

• a delivery note for the meat sold;
• a veterinary report or order for compulsory slaughter;
• a report from the Agricultural Data Centre’s database regarding the livestock’s whereabouts and insemination.

In the event of the death of livestock:

• a disposal certificate;
• a veterinary report on the death and the diagnosis made;
• a database report from the Agricultural Data Centre regarding the livestock’s location and insemination.

Before completing the form, you must save it to your computer. The completed form, together with the other documents, must be attached to the compensation application on the website.

To submit a crop insurance claim, you must complete a claim application form and specify the damaged crop areas:
Crop Insurance Claim Application Form (XLSX)

Before completing the form, make sure to save it to your computer. Once completed, attach the form to your claim submission on the website.

To submit a claim for agricultural machinery (specialized equipment), you must complete the appropriate claim form:
CASCO Claim Form for Vehicle Damage or Total Loss
CASCO Claim Form for Vehicle Theft
Application for Insurance Claim

In addition to the claim form, the following documents are required:

• photographs of the accident scene and the damage;
• damage assessment or repair cost estimate;
• driver's statement/explanation;
• vehicle registration certificate or registration card;
• driver's license;
• police report, if the incident was reported to the police.

Before completing the form, make sure to save it to your computer. Once completed, attach the form together with the supporting documents to your claim submission on the website.

Yes, once a claim has been received, BTA always sends an agronomist to inspect the damaged crops. The agronomist will contact the customer to agree on a date and time for the inspection.

We examine each claim on a case-by-case basis, assessing whether an on-site visit by an expert is necessary. If an on-site visit is required, the expert will contact the customer to agree on a date and time for the visit.

We pay out the insurance claim immediately after a decision has been made. If the insured property has been pledged to a bank or acquired under a lease, we pay out the claim after receiving confirmation from the bank or leasing company.

We will make a decision no later than 15 days after receiving all the necessary documents.