BTA Baltic Insurance Company AAS (BTA) is first insurance company in Latvia to offer online video consultations to its customers to provide an opportunity a safe way, devoid of physical contact, of solving their insurance matters.
During a video consultation, customers are offered an opportunity to learn about all BTA insurance products, tell their needs to BTA specialist to receive the best possible solution.
“We observe a rising demand for online consultations, this is what we also hear from our customers. But, we indeed would like to retain the human interaction aspect in our communication with customers, therefore the best solution for now, in our opinion, is the opportunity of “meeting” BTA specialists online – in a video consultation meeting. Also, the customer can make an appointment to have a meeting at a certain time on a certain day, applying for this is very convenient and simple,” emphasizes Gerda Joņina, the Head of BTA Telemarketing Division.
In order to make an appointment to an online video consultation, customer needs to fill an application form on BTA’s website www.bta.lv, indicating its name, e-mail and the preferable time of conversation. Within one business day, the customer will receive a link containing invitation to video consultation at its indicated e-mail account. Video consultations are offered from Mondays to Fridays from 9:00 to 17:00. In order to participate in the consultation, the customer will need a computer or a smartphone with a camera and internet access. Online consultation will not require installation of a specific software, just clicking on the link in the invitation, and video chat window will pop up in the web browser.
BTA Baltic Insurance Company is one of the leading insurance companies in the Baltics, offering the broadest range of non-life insurance services in Latvia, Lithuania and Estonia. BTA employs more than 1,000 employees in the Baltics. The largest shareholder of BTA is Vienna Insurance Group AG with close to 200 years of experience in the insurance business. With about 50 companies in 30 countries and more than 25,000 employees, Vienna Insurance Group is a clear market leader in its Central and Eastern European markets, and takes care of more than 22 million customers. Vienna Insurance Group is the best-rated company of ATX, the leading index of Vienna Stock Exchange (since 1994) with a rating of A+ with stable outlook from Standard & Poor’s; its share is also listed on the Prague Stock Exchange. Vienna Insurance Group works in close partnership with Erste Group – the largest retail bank in CEE.
Marketing and Public Relations Department Director
BTA Baltic Insurance Company AAS