MTPL

MTPL, Green Card, Frontier Insurance Contract

When choosing to receive the insurance claim in the form of vehicle repair, we offer to choose the service most conveniently available to the customer:

Partner car repair shops
 

Submit the application form and we will contact you to request detailed information about the accident and to register the insured event!

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Application alternatives

If you have BTA MTPL policy, Green Card or Frontier Insurance contract and you have suffered losses because of another participant of the traffic, then to file the insurance claim you must contact the insurance company that has issued MTPL policy to the owner of the vehicle who has caused the traffic accident. If you have suffered losses in a traffic accident caused by a vehicle owner that has BTA MTPL policy, Green Card or Frontier Insurance contract, you can file the insurance claim in the way you prefer:

  1. By completing the application form above on the BTA home page. After receipt of your application, we will contact you to request detailed information about the accident, register the insured event, and inform you about the further course of claim examination. If you attach a completed insurance indemnity application form, during the phone conversation we will only clarify the unclear questions.
  2. By calling BTA Customer Support Service at (+371) 26 12 12 12.
  3. In case you want to receive the phone call at a time convenient for you, complete the form “Apply for a call” on the BTA website, and a BTA specialist will call you.
  4. By sending information about the accident to the e-mail: bta@bta.lv. Please provide general information about the accident and indicate your contact information, so we can contact you. A completed insurance claim application form, copies of documents that verify written complaints received from another person and the losses may be attached so that we could only clarify the unclear questions during the phone conversation.
  5. By visiting any nearest BTA Customer Service Centre in person.
  6. Contact your insurance agent, broker.

What to do in case of an accident?

If someone is injured in the traffic accident, act as follows:

  1. To the extent possible, give first aid to the injured person, but immediately contact the State Emergency Medical Service by calling 113 or 03;
  2. Call the traffic police at 110 or 02;
  3. For the clarification of the circumstances of a traffic accident photos can be useful as well so, if possible, take photos of the vehicles right after the accident, without changing their location, and, if possible, record the contacts of the eyewitnesses.
  4. If you have BTA MTPL policy, regardless of whether you are guilty of the caused traffic accident or not, immediately contact the BTA Customer Support Service at 26 12 12 12 to inform about the traffic accident and receive instructions for further actions;
  5. If you have BTA MTPL policy, Green Card or Frontier contract and you have suffered losses because of another participant of the traffic, then to file the insurance claim you must contact the insurance company that has issued MTPL policy to the owner of the vehicle who has caused the traffic accident. The responsible insurer can be identified using the registration number of the vehicle in the section “Find responsible insurer” on the webpage of Motor Insurers’ Bureau of Latvia;
  6. If you have suffered losses in a traffic accident caused by a vehicle owner that has BTA MTPL policy, Green Card or Frontier contract, file the insurance claim as soon as possible.

If nobody is injured in the traffic accident, act as follows

  1. if only two vehicles are involved in the accident, and both drivers can come to an agreement on the circumstances of the traffic accident, no damage has been done to third party’s property and the vehicles do not have such damage that forbids to drive them, fill out the coordinated statement of facts. You will find more information on the completion of the coordinated statement of facts as well as a short video here. You must keep a copy of the completed coordinated statement of facts so that you could submit it to the insurer. The party at fault has to submit the coordinated statement of facts to his insurer within 10 days;
  2. For the clarification of the circumstances of a traffic accident photos can be useful as well so, if possible, take photos of the vehicles right after the accident, without changing their location, and, if possible, record the contacts of the eyewitnesses. Later you will attach the photos to the coordinated statement of facts, when filing the insurance claim.
  3. If there are conditions that do not allow to fill out the coordinated statement of facts, call the traffic police at 110 or 02.
  4. If you have BTA MTPL policy, Green Card or Frontier contract, regardless of whether you are guilty of the caused traffic accident or not, immediately contact the BTA Customer Support Service at 26 12 12 12 to inform about the traffic accident and receive instructions for further actions;
  5. If you have BTA MTPL policy, Green Card or Frontier contract and you have suffered losses because of another participant of the traffic, then to file the insurance claim you must contact the insurance company that has issued MTPL policy to the owner of the vehicle who has caused the traffic accident.
  6. If you have suffered losses in a traffic accident caused by a vehicle owner that has BTA MTPL policy, Green Card or Frontier contract, file the insurance claim as soon as possible.

If the traffic accident has taken place abroad, in any of the Green Card system member state that is not a member state of the European Economic Area, the people involved in the traffic accident have to report the accident to the traffic police and the country’s Green Card bureau. The addresses and phone numbers of the Green Card Bureaus of the member states of the Green Card system are indicated on the other side of the Green Card policy form. If the responsibility of the vehicle owner who has caused the traffic accident is insured by an European Economic Area insurance company, the losses are compensated by its authorized representative in the Republic of Latvia or, if such does not exist, by the Motor Insurers’ Bureau of Latvia.

Partner car repair shops for repair works

When choosing to receive the insurance claim in the form of vehicle repair, we offer to choose the service most conveniently available to the customer. When choosing partners, we have carried out quality control of their offered services, identified the deadlines and possibilities of guarantee of the work so that the quality criteria would comply with our strict requirements and thus qualitative repair work would be provided for the customer.

Forms and templates

In case you prefer to submit an electronic insurance claim form to us by attaching it to the claim application form or e-mail, make sure you save it to your computer by all means prior to filling in.

  Form (LV) Template (EN)
MTPL indemnity application form for damage or loss of a vehicle
MTPL indemnity application form for losses caused to an individual
MTPL indemnity application form for damage caused to property
MTPL explanatory note of the traffic accident (filled out by the responsible person if the coordinated statement has been filled out)
Application for receipt of indemnity for losses caused to an individual (the injured party)
Application for receipt of insurance indemnity for other losses