When choosing to receive the insurance claim in the form of vehicle repair, we offer to choose the service most conveniently available to the customer:
Partner car repair shops
Submit the application form online, and we will contact you to request detailed information about the accident and to register the insured event!
In case of an accident, if you have the BTA CASCO, Economy CASCO or CASCO Potholes policy, you can file the insurance claim in the most suitable way for you, choosing from the available ways:
Taking care of customers’ convenience, we provide expedited compensation proceedings and decision-making. If in case of an accident your vehicle will have only small damages, for example, a broken or cracked windshield, the decision for insurance claim will be made during the phone conversation or on the same or the next day after receiving the insurance claim notification. Arranging the receipt of the claim during the phone conversation in the form of repair work at a service suggested by us, you will be able to immediately go to the service and carry out the necessary repair work. When you call BTA Customer Support Service at (+371) 26 12 12 12 and file the insurance claim, we will inform you if any additional documents or photos will be necessary.
Each month this year in almost 50% of the cases, when receiving the claim application for CASCO cases, the decision for insurance claim has been made on the same or the next day.
When choosing to receive the insurance claim in the form of vehicle repair, we offer to choose the service most conveniently available to the customer. When choosing partners, we have carried out quality control of their offered services, identified the deadlines and possibilities of guarantee of the work so that the quality criteria would comply with our strict requirements and thus qualitative repair work would be provided for the customer. We continue to regularly control the quality of the repairs, and using the BTA mobile app, you can submit your evaluation of the quality of the repairs as well.
In case of a traffic accident, act as follows:
In case of vehicle theft or other illegal activities of third parties, for example, stolen mirrors of a vehicle, do as follows:
In case of other misfortune or if you need help on the road, contact BTA Customer Support Service at (+371) 26 12 12 12 as soon as possible in order to inform about the accident, receive instructions for further actions, as well as to claim the insured event.
Download BTA mobile app!
Download BTA mobile app on your smartphone, and you will always have our contacts. In case of an accident, our app will help you to contact both emergency services and us, so we could inform you about further actions. The BTA mobile app on your smartphone is a convenient way to send us photos from the place of accident if our specialist asks for them.
In case you prefer to submit an electronic insurance claim form to us by attaching it to the claim application form or e-mail, make sure you save it to your computer by all means prior to filling in.
|Form (LV)||Template (EN)|
|CASCO indemnity application form for damage or destruction of a vehicle|
|CASCO indemnity application form for robbery of a vehicle|
|Insurance indemnity application form|