Frequently asked questions
Why should you choose subscription?
Vehicle insurance subscription allows you to control, when your insurance is effective and when it is not. And you won’t have to guess the proper time-frame for your insurance. When you don’t need it, you may simply cancel your subscription.
Will the monthly payment remain the same all the time?
We will ensure that your monthly payment does not change for at least 12 months. If the monthly charge changes we will timely inform you about it, and you will be able to choose if you want to continue your subscription.
How can I verify if I have any active insurance?
While you pay your monthly payment on time, your subscription remains active. The most convenient way to get all the information on your subscription and insurance is to log in to self-service portal MyBTA.
How can I cancel my subscription?
You can do it yourself by logging into self-service portal MyBTA, as well as in any of BTA branch-offices or by calling 26121212.
Will my insurance be terminated as soon as I cancel my subscription?
If you decide to cancel your subscription, your vehicle will be insured until the end of the pre-paid period.
Will the insurance cover change if I choose subscription?
If you choose to ensure your vehicle under a subscription, your car will be insured under the same conditions, if you chose to insure your vehicle for a fixed period.
Can I have insurance subscription if I have several vehicles?
Sure, you can! You will have to develop an individual subscription for each vehicle.
When travelling abroad, take the printouts of CASCO policy and MTPL policy with you because the Latvian MTPL policy register is not available for the traffic police of other countries, and they will not be able to ascertain the existence of your MTPL policy.
If you plan to go to Albania, Belarus, Iran, Israel, Russia, Macedonia, Morocco, Moldova, Tunisia, Turkey or Ukraine, you will have to purchase International Insurance Certificate or the Green Card. You may purchase the Green Card by calling 26 12 12 12, completing the application form or in our customer service centers.
The territory of validity of the CASCO policy can be chosen according to one’s own wishes and needs:
- Baltic States (Latvia, Lithuania, Estonia),
- European Union
- European countries +, then the insurance protection shall be in effect in the territory of European countries, as specified in Article 3.5.3 of these Terms and Conditions, and the European part of the Russian Federation located to the West of the Ural Mountains, Belarus, Ukraine, Moldova, Turkey, Armenia, Azerbaijan, Georgia, Tajikistan, Kazakhstan.
Anti-theft devices and equipment
Taking care of the safety of the customers’ cars, we evaluate the car’s anti-theft devices and equipment before purchasing the CASCO insurance policy.
When insuring a vehicle, you must have two keys with factory immobilizer and two alarm controls. The alarm must have sound and light signals; it has to react to the opening of donors, bonnet, as well as the trunk.
For certain makes and models, as well as for exclusive and expensive cars we might ask to install an additional anti-theft device, for example, the secret switch, additional immobilizer, radio observation/search system.
Additional information on the requirements of the alarm system can be acquired by calling the BTA Customer Support Service at 26 12 12 12 or contacting us by any other means more convenient for you. The means of communication can be found at the section “Contacts”.
To reduce the likelihood of unpleasant moments that arise in case of vehicle mirror theft, we provide free-of-charge mirror engraving for certain makes of vehicles at our collaborative services.
We offer free-of-charge mirror engraving for the owners of the following makes and models of vehicles that have purchased BTA CASCO policy:
|Audi||A4, A6, A8, Q5, Q7|
|Land Rover||Discovery, Range Rover|
|Mercedes Benz||C, CLS, E, G, GL, ML un S klase|
|Toyota||Land Cruiser, RAV4|
To perform mirror engraving, present a BTA CASCO insurance policy in force in a BTA collaborative service. A written statement will be given for the engraving. The engraving will be carried out during approximately 50 minutes, without removing the mirror of the vehicle.
Engraving of the mirrors can be carried out at the following BTA collaborative services:
|LTD Autonams||Rīga, Skanstes street 9A||67501850||Apply one business day in advance|
Provide your Volvo with headlight tags free of charge, if you have BTA CASCO policy.
BTA takes care of its customers’ safety and offers the owners of all Volvo XC60, XC90, XC70, S80 un V70* cars, who purchased or intend to purchase BTA CASCO policy, to provide their headlights with identifications tags free of charge at our cooperation partner’s SIA “Autonams”
* BTA offers headlight tags free of charge for the following Volvo models acc. to its year of manufacture:
CASCO terms and conditions
Terms and conditions No 4F6 (the version is in force for policies issued from 03.06.2019.)
CASCO Insurance Subscription terms and conditions (the version is in force for policies issued from 01.07.2021.)
MTPL terms and conditions
MTPL Insurance Subscription terms and conditions (the version is in force for policies issued from 01.07.2021.)
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