When on road, everyone can run into a technical problem – either you suddenly cannot start your vehicle, the door is blocked or another technical problem. To avoid unnecessary worries in these kind of situations, when buying the BTA MTPL policy, we offer to purchase an additional service “MTPL Roadside Assistance” and at any time of day, regardless of your location – Riga, elsewhere in Latvia or Europe, we will provide the necessary assistance on the road!
|24-Hour assistance and consultations||
|Technical assistance on the road||
In case you cannot continue your trip due to an accident, we will provide help to identify the problem and perform the following feasible road-side repairs:
• replace a damaged wheel with the spare wheel that you have in your car;
• start the engine with jump leads;
• solve problems with the anti-theft equipment;
• open locked doors;
• defrost door locks;
• unblock the automatic gear box;
• fix leaks in the cooling system and refill the antifreeze;
• tension the engine belt;
• perform other on-the-road repairs.
Labour is free of charge, although the cost of materials used for the repairs is charged separately.
The delivery is free of charge, although you will have to pay for the fuel itself.
|Transportation to a service center||
If you cannot continue the trip due to an accident and the damage cannot be repaired on-the-road, we will provide the transportation of your car to the nearest service centre. If your car has the manufacturer’s warranty, we will take it to the nearest dealer’s service centre during the working hours of the dealer’s service centre and outside the working hours – to the nearest guarded parking place of the dealer’s service centre.
If you cannot continue the trip with your car and the Auto assistance service has towed it away, we will transport you and your passengers to the selected place within a 30 km distance from the place of accident. The maximum number of persons thus carried - 9.
If your car has been towed away and is being repaired, within one day we will replace it with a lease car until the problem, keeping your car off road, is solved. The lease car is provided free of charge for up to 2 days. The class of a rental car is determined in accordance with the class and equipment of your car; however, it will not be higher than compact class.
|Filling in the coordinated accident statement||
In case you have a minor traffic accident, and the circumstances according the Road Traffic Regulations allow producing the agreed statement of facts, then call 26 12 12 12 and receive guidance on how to fill in the agreed accident statement. In case of necessity,we will also help you with filling in the statement on site.
The service “MTPL Roadside Assistance” can be bought by vehicle owners whose vehicles’ gross weight does not exceed 3500 kg.
The service “MTPL Roadside Assistance” will be valid in the territory indicated in the MTPL policy.
The BTA service “MTPL Roadside Assistance” can be purchased only together with MTPL policy. The MTPL policy together with the service “MTPL Roadside Assistance” can be purchased in the following ways:
In case of some mishap or a traffic accident that requires the help included in the service “MTPL Roadside Assistance”, immediately contact BTA Customer Support Service at 26 12 12 12 and we will provide the necessary help.
Download BTA mobile app!
Download BTA mobile app on your smartphone, and you will always have our contacts. In case of an accident, our app will help you to contact both emergency services and us, so we could inform you about further actions.
|Terms and conditions of the service “Roadside Assistance”|
|Terms and conditions
(in force for policies issued from 01.10.2013)
|Terms and conditions
(in force for policies issued from 22.04.2010)
|General insurance terms and conditions|
|Terms and Conditions No 3
(the wording applies to policies issued starting from 13/12/2011)
|Terms and Conditions No 2
(the wording applies to policies issued starting from 07/06/2011)
* You can open digitally signed documents *.edoc, using the template on website eparaksts.lv. Before checking the necessary document, save it on your computer (we recommend using Chrome, Firefox, Safari or Opera browsers).