MTPL Roadside Assistance

When participating in traffic, everyone can have a technical problem – suddenly you cannot start your vehicle, the door is blocked or some other technical problem has arisen. To avoid unnecessary worries in these kind of situations, when buying the BTA MTPL policy, we offer to purchase an additional service “MTPL Roadside Assistance” and at any time of day, regardless of your location – Riga, elsewhere in Latvia or Europe, we will provide the necessary assistance on the road!

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Why choose BTA service “MTPL Roadside Assistance”?

Our advantages:

  • We provide 24-hour assistance on the road regardless of your location – Riga, elsewhere in Latvia or Europe;
  • The service MTPL Roadside Assistance can be bought together with MTPL policy even the CASCO policy has not been purchased.

What type of help is provided within “MTPL Roadside Assistance”?

  • 24-Hour assistance and consultations
  • Technical assistance on the road
    In case you cannot continue your trip due to an accident, we will provide help to identify the problem and perform the following feasible road-side repairs:
    • replace a damaged wheel with the spare wheel that you have in your car;
    • start the engine with jump leads;
    • solve problems with the anti-theft equipment;
    • open locked doors;
    • defrost door locks;
    • unblock the automatic gear box;
    • fix leaks in the cooling system and refill the antifreeze;
    • tension the engine belt;
    • perform other on-the-road repairs.
      Labour is free of charge, although the cost of materials used for the repairs is charged separately.
  • Fuel delivery
    The delivery is free of charge, although you will have to pay for the fuel itself.
  • Transportation to a service center
    If you cannot continue the trip due to an accident and the damage cannot be repaired on-the-road, we will provide the transportation of your car to the nearest service centre. If your car has the manufacturer’s warranty, we will take it to the nearest dealer’s service centre during the working hours of the dealer’s service centre and outside the working hours – to the nearest guarded parking place of the dealer’s service centre.
  • Taxi services
    If you cannot continue the trip with your car and the Auto assistance service has towed it away, we will transport you and your passengers to the selected place within a 30 km distance from the place of accident. The maximum number of persons thus carried - 9.
  • Car rental
    If your car has been towed away and is being repaired, within one day we will replace it with a lease car until the problem, keeping your car off road, is solved. The lease car is provided free of charge for up to 2 days. The class of a rental car is determined in accordance with the class and equipment of your car; however, it will not be higher than compact class.
  • Filling in the coordinated accident statement
    In case you have a minor traffic accident, and the circumstances according the Road Traffic Regulations allow producing the agreed statement of facts, then call 26 12 12 12 and receive guidance on how to fill in the agreed accident statement. In case of necessity, we will also help you with filling in the statement on site.

Who can purchase the service “MTPL Roadside Assistance”?

The service “MTPL Roadside Assistance” can be bought by vehicle owners whose vehicles’ gross weight does not exceed 3500 kg.

What is the territory of validity for the service “MTPL Roadside Assistance”?

The service “MTPL Roadside Assistance” will be valid in the territory indicated in the MTPL policy.

Ways of purchasing the service

The BTA service “MTPL Roadside Assistance” can be purchased only together with MTPL policy. The MTPL policy together with the service “MTPL Roadside Assistance” can be purchased in the following ways:

  • If you want to insure one vehicle of your company, the easiest way to purchase the MTPL policy is on the Internet. Filling out the electronic form, within a few minutes you will be able to purchase MTPL policy as well as choose additional insurance services that are offered together with MTPL policy. Buying MTPL policy on the Internet is more profitable because you will get a 5% discount.
  • by filling out an application form on BTA website; a BTA specialist will contact you to find out detailed necessary information, prepare the insurance offer and send it to the e-mail address indicated by you;
  • by calling BTA Customer Support Service at 26 12 12 12. It is possible to pay for the insurance policy during the phone call;
  • by visiting BTA Customer Service Centre in person;
  • by contacting BTA agents, insurance brokers.

How to receive additional information?

If you wish to receive additional information on the service “MTPL Roadside Assistance” and its purchasing, contact BTA Customer Support service at 26 12 12 12 or by any other means of communication convenient for you. Other means of communication can be found at the section “Contacts”.

Insurance Terms and Conditions

  PDF E-doc*
Terms and conditions of the service “Roadside Assistance”    
Terms and conditions
(in force for policies issued from 01.10.2013)
Terms and conditions
(in force for policies issued from 22.04.2010)
General insurance terms and conditions    
Terms and Conditions No 3
(the wording applies to policies issued starting from 13/12/2011)
Terms and Conditions No 2
(the wording applies to policies issued starting from 07/06/2011)


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