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Protection Of Privacy In BTA

Your privacy matters to us

We realize that personal data is your value, thus, we process them upon observance of confidentiality requirements and taking care of their safety.

As General Date Protection Regulation comes to effect, we have reviewed the processes on processing personal data and we hereby publish the main principles of BTA Privacy Policy, as well as the complete BTA Privacy Policy.

Purposes And Substantiation For Data Processing


Insurance Service Rendering

The most important and abundant purpose of processing personal data is insurance service rendering – as of preparing an insurance offer and up to decision-making and implementation thereof on insurance indemnity disbursement. Within the framework of this purpose, we shall process such kind of personal data as name, surname, personal number, address, telephone number, e-mail address, information on the insured property and other data, submitted to BTA in order to conclude the insurance contract or in the framework the insurance contract validity period, as well as the data submitted in the course of claims handling process. Accuracy of the data present a substantial prerequisite for the safety of your data that is why we encourage you to contact us in order to verify your contact data in Customer Portal, especially telephone number and e-mail. The safest way to verify your personal data and to manage privacy settings is to use the menu available in BTA Customer Portal.

Risk Management

BTA shall process personal data in the framework of risk management processes as well, in order to avoid fraud cases, for Customer risk assessment, as well as complaints handling.

Human Resource Management

Personal data shall be processed for the purpose of human resource management upon performing selection and assessment of candidates, as well as conclusion and execution of the contract of employment.

Preparation Of Special Offers

Based on the consent provided by the customer, BTA shall process personal data in order to organize lotteries, questionnaires, as well as upon sending commercial communications.

Exercise And Protection Of Rights And Legitimate Interests

BTA shall process the data in order to comply with effective legal enactments in regard with insurance service rendering and in order to protect own and customers’ legitimate interests, incl., so that after insurance policy expiry term, we are able to provide response on substantiated and legitimate requests.

Accepting and providing insurance intermediary services

In order to conclude and execute an insurance contract, concluded by means of insurance intermediary and in order to conclude and insurance contract on behalf of a different insurer, while BTA acts as an intermediary.

Statistics

BTA compiles statistical data about the customer, incl. about the used insurance services and insurance claims. Upon expiry of data storage period, personal data shall be anonymized and hereinafter within the scope of data used for the purpose of statistics, no personal data shall be encountered.

Whom and whereto we provide your data


Categories Of Personal Data Recipients

BTA, in compliance with requirements of the applicable legal enactments, is entitled to transfer Customer’s personal data to the following entities:

  • VIG group companies for personal data processing in accordance with purposes defined by BTA;
  • persons, which BTA cooperates with for execution of the conclude insurance contract, or, to sustain its operation or functions, incl. reinsurance companies, but only within a scope required to achieve the purpose;
  • persons providing BTA with supervision and collection services of policyholder’s overdue insurance premium or other payments under insurance contract, but only within a scope required to achieve the purpose;
  • financial service providers, having an insurance contract concluded in their favour, in order to inform them about the terms and conditions of insurance contract, validity of insurance contract and insurance claims handling, but only within a scope required to achieve the purpose;
  • Compulsory civil liability insurance of owners of motor vehicles Information system within the scope required by regulatory enactments;
  • other partners, related to BTA service provision, such as, for instance, archiving, postal services providers, as well as the ones providing services to BTA’s customers – medical institutions, sports clubs, pharmacies, optical shops.

Geographic Scope Of Processing

Personal data processing, in compliance with legal enactments, may take place both in Latvia and abroad.
Personal data transferring and processing outside EU/EEA may take place, provided there are legal grounds for that and due security measures have been taken to maintain Personal data protection on the level of Personal data protection in Latvia.

For how long we store your data


Personal data will be processed only as long as necessary. Storage period can be justified, while at least one of the following conditions is in effect:

  • there is an effective Contract between the customer and BTA;
  • personal data storage term is defined in legal enactments;
  • necessity to exercise and protect the legitimate interests of BTA.

Customer may object to his or her personal data processing within the scope defined in legal enactments by notifying BTA thereof, inasmuch the personal data processing is not related with BTA’s obligations and rights.

Your rights


BTA shall provide you with:

  • Right to access own personal data at BTA’s disposal
  • Right to rectification of own data
    BTA, when receiving a reasoned request for rectification of data, rectifies the inaccurate data and/or completes incomplete personal data, taking into account the processing purposes;
  • Right to object to processing of own data based on consent
    BTA provides you with an opportunity to withdraw your consent provided regarding personal data processing. Upon receipt of a respective request, BTA immediately stops processing the respective personal data.
  • Right to erasure of data or right to be forgotten
    BTA takes care of erasure of personal data at your request, for instance, when the personal data are processed based on your consent and you have withdrawn your consent. This provision is not in effect, when the processing of the personal data, the erasure of which you request, is conducted by BTA on another legal basis, for instance, compliance with contractual liabilities, statutory requirements.
  • Right to data portability
    BTA provides you with an opportunity, upon request, to receive your personal data, which you have provided and which are processed based on the consent and contractual performance, in writing or any of the most popular electronic formats.
  • Right to lodge a complaint regarding data processing
    You are entitled to right to lodge a complaint regarding personal data use with the Data State Inspectorate, having prior addressed your complaint to BTA; we shall consider your complaint in accordance with Complaint submission and consideration procedure available on BTA website.

Profiling, personalized offers and automatic decision-making


Profiling is automated processing of Personal data, used for automated decision-making and preparation of special offers.

BTA shall process personal data in order to ensure both preparation and sending of general and customized offers to customers, if only the customer does not object to receipt of such kind of communications.

Communication no data processing issues


You have an opportunity to contact BTA in regard with any issues on processing Personal data:

  • Write an e-mail or send documents signed electronically to bta@bta.lv or send a letter to the address Sporta iela 11, Riga, LV-1013, Latvia.
  • Write to the Data protection officer by e-mail dpo@bta.lv or writing to the address Sporta iela 11, Riga, LV-1013, specifying – to Data protection officer