Your privacy matters to us
We realize that personal data is your value, thus, we process them upon observance of confidentiality requirements and taking care of their safety.
Insurance Service Rendering
The most important and abundant purpose of processing personal data is insurance service rendering – as of preparing an insurance offer and up to decision-making and implementation thereof on insurance indemnity disbursement. Within the framework of this purpose, we shall process such kind of personal data as name, surname, personal number, address, telephone number, e-mail address, information on the insured property and other data, submitted to BTA in order to conclude the insurance contract or in the framework the insurance contract validity period, as well as the data submitted in the course of claims handling process. Accuracy of the data present a substantial prerequisite for the safety of your data that is why we encourage you to contact us in order to verify your contact data in Customer Portal, especially telephone number and e-mail. The safest way to verify your personal data and to manage privacy settings is to use the menu available in BTA Customer Portal.
BTA shall process personal data in the framework of risk management processes as well, in order to avoid fraud cases, for Customer risk assessment, as well as complaints handling.
Human Resource Management
Personal data shall be processed for the purpose of human resource management upon performing selection and assessment of candidates, as well as conclusion and execution of the contract of employment.
Preparation Of Special Offers
Based on the consent provided by the customer, BTA shall process personal data in order to organize lotteries, questionnaires, as well as upon sending commercial communications.
Exercise And Protection Of Rights And Legitimate Interests
BTA shall process the data in order to comply with effective legal enactments in regard with insurance service rendering and in order to protect own and customers’ legitimate interests, incl., so that after insurance policy expiry term, we are able to provide response on substantiated and legitimate requests.
Accepting and providing insurance intermediary services
In order to conclude and execute an insurance contract, concluded by means of insurance intermediary and in order to conclude and insurance contract on behalf of a different insurer, while BTA acts as an intermediary.
BTA compiles statistical data about the customer, incl. about the used insurance services and insurance claims. Upon expiry of data storage period, personal data shall be anonymized and hereinafter within the scope of data used for the purpose of statistics, no personal data shall be encountered.
Categories Of Personal Data Recipients
BTA, in compliance with requirements of the applicable legal enactments, is entitled to transfer Customer’s personal data to the following entities:
Geographic Scope Of Processing
Personal data processing, in compliance with legal enactments, may take place both in Latvia and abroad.
Personal data transferring and processing outside EU/EEA may take place, provided there are legal grounds for that and due security measures have been taken to maintain Personal data protection on the level of Personal data protection in Latvia.
Personal data will be processed only as long as necessary. Storage period can be justified, while at least one of the following conditions is in effect:
Customer may object to his or her personal data processing within the scope defined in legal enactments by notifying BTA thereof, inasmuch the personal data processing is not related with BTA’s obligations and rights.
BTA shall provide you with:
Profiling is automated processing of Personal data, used for automated decision-making and preparation of special offers.
BTA shall process personal data in order to ensure both preparation and sending of general and customized offers to customers, if only the customer does not object to receipt of such kind of communications.
You have an opportunity to contact BTA in regard with any issues on processing Personal data: